JUNE 2021
IBAC DX
“Imagine a day when your
client asks you a question
about their existing claim and
instead of needing to send an
email or make a call to the
adjustor you would have the
answer at your fingertips
– inside your BMS”
OVERVIEW
What is DX?
Why should brokers care?
What is DXCA?
Why is DXCA important?
How can broker associations promote
the message?
What can brokers do?
What is DX?
Direct, real-time connection between broker
and carrier technology systems based on CSIO
standards
Instant access to accurate
information, policy data and updates
Start/end in the broker’s tech ecosystem
No more company portals
Why should brokers Care?
With DX, brokers can:
Answer questions in real-time
Provide accurate, reliable information
Process policy changes instantly, with no
wait times
Provide select policy information via self-serve
capability
Benefits:
Improved efficiency
Reduced turnaround time
Reduced costs
Enhanced customer experience (CX)
What is DXca?
DX Connect Alliance
A group of carriers and vendors working
together to move the DX journey forward and
drive measurable business improvement
Critical mass
Current connectivity efforts are often
“one-offs” and difficult for brokers to
implement. DXCA creates critical mass
with carriers and BMS vendors to create an
industry-wide solution
A single solution will be more easily
implemented in broker operations
DXCA Group
Carriers – Aviva, The Commonwell, Economical,
Gore, SGI, Travelers, Wawanesa
Vendors – Applied, CSSI, PowerBroker,
Vertafore, Brokerlift, Nude, Brokercore,
Pathway, Deltek, Trufla
Brokers – Initial group TBD – brokers who
are willing to work with DXCA and share
operational metrics
Next Step: API Implementation Targets
We are starting with Billing Inquiry and
Claims Inquiry
More about dx
What is DX? It is the blueprint that enables the technologies used by brokers and insurers to connect and communicate in real-time so that consumers can be served with convenience, speed and accuracy.
Why should brokers care? Customer service in real-time is what consumers demand. Delivering anything less puts brokers at risk of losing customers to direct writers who already have this capability.
What is DXCA? This is a group of industry stakeholders that have agreed to work collaboratively to solve these technology challenges for the broker distribution channel by implementing a common blueprint of key customer service transactions.
Why is DXCA important? If no one takes the lead and starts creating the path for the industry to follow, nothing will happen. IBAC is using our national convening power to bring industry players together to create the critical mass necessary for wide-spread adoption.
How can broker associations promote the message? Ask every insurer and BMS representative you meet with to support IBAC’s DX initiatives so that the broker channel remains strong and continues to meet changing consumer demands.
What can brokers do? Learn more about DX and why it’s important to your business and your customers. Encourage your main
insurer partners and your BMS provider to get involved and commit to delivering a complete suite of real-time customer service
transactions. Let them know that once these capabilities become available, you will make business partner decisions based on how
your customers will be best served.
