Podcasts

July 17, 2026

Navigating AI and Change Management in Insurance

In Episode 32 of the IBAC Tech Trek Podcast, host Tom Reid sits down with Matt Welykholowa, Chief Transformation Officer at Sandbox Mutual Insurance, to…

June 23, 2026

Tech Trek Podcast 31 – CaptiveSimple

The wolves are at the door, and they are eyeing your top commercial accounts. In this episode of the IBAC Tech Trek Podcast, host Tom…

June 23, 2026

IBAC Tech Trek – Tom Hickey

Think AI is only for the tech-obsessed early adopters? Think again. In this episode of the IBAC Tech Trek Podcast, host Tom Reid sits down with Tom Hickey, CEO…

June 22, 2026

IBAC Tech Trek – AI PoC #1 – The Perfect Policy

Advancing Insurance with AI: A Deep Dive into IBAC's Pilot Project As part of the ongoing IBAC deep dive into AI, this podcast explores the…

April 28, 2026

IBAC Tech Trek – RCCAQ Innovation

Join Tom Reid as he navigates a dynamic bilingual discussion with industry leaders Éric Manseau, Jean Philippe Martineau, and Yvan Foster. This special episode of…

February 27, 2026

IBAC Tech – Connecting Innovation and Industry

In this episode, we explore the key initiatives and future directions of the IBAC Tech Committee, highlighting how technology is transforming insurance brokerage. Our guests,…

February 11, 2026

IBAC Tech Trek podcast

In this episode of the iBAC Tech Trek podcast, Tom Reid hosts Kathryn Sinclair, President and CEO of CSIO, and Michael Loeters, Senior VP at…

November 7, 2025

IBAC Tech Trek podcast

In this episode of the iBAC Tech Trek Insurance Podcast, host Tom Reid is joined by industry veterans Graham Haigh and Cam Loeppky to discuss…

July 25, 2025

IBAC Tech Trek podcast

In this episode of the IBAC Tech Trek podcast, Tom Reid interviews Greg Toothe from Acturis, discussing the company's journey in the Canadian insurance market.…

July 11, 2025

IBAC Tech Trek podcast

In this episode of the iBAC Tech Trek podcast, hosts Tom Reid, Christy Barsalou, and Jeff Barsalou discuss the innovative insurance technology company QuickFacts. They…

June 20, 2025

IBAC Tech Trek podcast

Tom Reid and Michael Scarbeau talk about HSB Canada, part of Munich Re, is Canada's premier engineering-driven specialty insurer.

June 13, 2025

IBAC Tech Trek podcast

Tom Reid and Greg Purdy, President, of Rival talk about what's new.

June 10, 2025

IBAC Tech Trek podcast

Tom Reid and Stacey Miranda, Sr. Director of Product Management, at Vertafore talk about what's new.

May 16, 2025

IBAC Tech Trek podcast

Tom Reid and Jamie Ross explore the intersection of technology and brokerage in the insurance industry. Jamie shares insights on the tech stack used at…

May 9, 2025

IBAC Tech Trek podcast

Tom Reid speaks with Simon Hlywa, president of Calefy, about the innovative approach to insurance technology that Calefy offers.

May 2, 2025

IBAC Tech Trek podcast

Tom Reid speaks with Mislav Majic, the Chief Revenue Officer of SimplePin, a company that automates financial operations for insurance providers.

April 25, 2025

IBAC Tech Trek podcast

Tom Reid speaks with Chendi Ni and Kai Jai, the founders of Sonar AI, about their innovative AI-driven platform designed for insurance brokers.

April 18, 2025

IBAC Tech Trek podcast

Tom Reid speaks with James Warburton and Shane Mannion from Gore about their journey in transforming Gore's technology.

April 11, 2025

IBAC Tech Trek podcast

Tom Reid interviews Julian Stillitano, CEO of JAS Communications, discussing the evolution and offerings of JAS in the telephony space, particularly for the insurance industry.

April 8, 2025

IBAC Tech Trek podcast

In this episode of the IBAC Tech Trek podcast, Tom Reid speaks with James Warburton and Shane Mannion from Gore about their journey in transforming…

April 4, 2025

IBAC Tech Trek podcast

Tom Reid interviews Kevin Lea, CEO of Fuse Insurance, discusses the tech stack and tools used by his company. Fuse Insurance has been tech-forward since…

March 28, 2025

IBAC Tech Trek podcast

Tom Reid interviews interviews Sherif Gemayel, CEO of Trufla Technology, about their product Retention X-Ray.

March 21, 2025

IBAC Tech Trek podcast

Tom Reid interviews Thomas Accardo, founder and CEO of BrokerLift, discusses the functionality and benefits of their platform for transacting insurance. 

March 14, 2025

IBAC Tech Trek podcast

Tom Reid interviews Joseph D'Souza, President and CEO of ProNavigator, discusses how their technology platform simplifies accessing and searching insurance knowledge.

March 7, 2025

IBAC Tech Trek podcast

Tom Reid interviews Samuel Belanger, co-president of Cemiar, a software engineering firm focused on enhancing efficiency and profitability in the insurance industry through automation and…

February 21, 2025

IBAC Tech Trek podcast

In this episode of the IBAC Tech Trek podcast, Tom Reid speaks with Brett Fawbert, CIO of Aviva Canada

February 14, 2025

IBAC Tech Trek podcast

Tom Reid speaks with Mohammed Hanini, CEO of Koios Intelligence

February 7, 2025

IBAC Tech Trek podcast

Tom Reid speaks with Nick Kidd, CEO of Quotey about the innovative insurance technology platform designed to streamline the quoting process for brokers.

March 4, 2025

IBAC Tech Trek podcast

Tom Reid speaks with Jameson Fregeau, CEO of Quandri about the evolving landscape of insurance technology. 

January 24, 2025

IBAC Tech Trek podcast

Tom Reid speaks with Dwight Hepner, CTO of Guild Insurance about the evolving landscape of insurance technology. 

February 14, 2025

IBAC Tech Trek podcast

Tom Reid discusses the innovative Olivo platform with Koios Intelligence's CEO Mohammed Hanini and Senior VP Charles Dugas.

Aligning with Regulatory Frameworks and Standards

Principles will align with international AI guidelines (e.g., ISO 42001, OECD frameworks) and industry-specific regulations (e.g., RIBO, OSFI, AMF) upheld by stakeholders. Adherence to legal standards will help organizations navigate jurisdictional requirements, promote sustainable practices, and prevent misuse of AI data

Encouraging Responsible Al Innovation

Principles will encourage the broker community to innovate responsibly by developing AI systems that prioritize consumer well-being, inclusivity, and fairness, while also assessing the societal, environmental, and economic impacts of their AI solutions

Promoting Accountability in AI Oversight

AI principles will reinforce accountability across all levels of organizations and third-party collaborators. By defining roles, ensure human oversight in AI processes, this enhances traceability, enables informed decision-making, and embeds mechanisms for ethical redress when errors or adverse outcomes occur

Ensuring Consumer Trust and Fairness

AI governance principles support commitment to transparency, fairness, and accountability. By requiring explainable outcomes and proactive consumer communication, it fosters trust among the broader broker community, their clients, and external stakeholders

Supporting Ethical Standards and Stakeholder Collaboration

By incorporating AI governance principles, broker members can align with its mission of fostering an ethical culture among its stakeholders Address biases, safeguard consumer protection, and promote inclusivity, which will reinforce commitment to ethical AI practices in collaboration with industry stakeholders, regulators, and third-party solution providers

PoC Use Case Overview: Al-Assisted Coverage Discovery & Gap Analysis

Technical Requirements

AI models with context on industry benchmarks and policy structures to interpret existing policy terms, endorsements, and clauses.

Integration with BMS to retrieve client profiles, exposure information, and historical policy data.

Data ingestion and continuous updates to ensure alignment with typical coverage patterns and industry guidance.

Data security and compliance features to protect client information.

Functional Scope

Analyze client-submitted data, including exposures, business context, and other relevant information.

Extract and interpret existing policy terms (e.g., endorsements, exclusions, clauses).

Benchmark against typical coverage patterns and industry guidance to identify coverage gaps.

Prioritize identified coverage gaps and provide rationale based on considerations such as industry standards and risk.

Recommend relevant products and coverage options tailored to the client profile, and generate summaries for client discussions.

AI-Powered Client Onboarding & Data Intake – Overview:
Proof of Concept (PoC) Use Case

Technical Requirements

BMS Integration: Integration with BMS for secure data capture and storage.

Applied ARS Integration: Integration with Applied ARS to enable automated quote generation.

Dedicated Parsers for Renewal: Document parsing capability for 5–6 carrier renewal documents with high accuracy.

Extensibility Framework: Modular architecture to support future enhancements and additional automation.

Functional Scope

AI Chatbot for Client Onboarding: Collect client information, answer onboarding questions, and guide users through the onboarding process.

Data Collection & Storage: Capture and store collected data directly in the broker’s BMS.

Document Processing: Enable clients to upload renewal documents and extract key data to accelerate the onboarding process.

Quotes Generation: Generate quotes based on collected information.