The following vendor(s) were chosen
as their top choice(s) in Telephony
Call Quality and Reliability (5 points)
Description: Call clarity and reliability, ensuring minimal downtime and clear communication.
Considerations: Are calls consistently clear with minimal service interruptions?
Integration with CRM and Tools (5 points)
Description: Ability to integrate with CRM, policy management, and other business tools.
Considerations: Can the system integrate with CRM and other essential platforms?
Scalability and Flexibility (5 points)
Description: Ability to scale with business growth and adapt to changing user needs.
Considerations: Can the system grow and accommodate additional users or features?
Features and Customization (5 points)
Description: Availability of features like call routing, IVR, and reporting, and the ability to customize them.
Considerations: Does the system offer advanced features, and are they customizable?
Cost and Pricing Models (5 points)
Description: Affordability and flexibility of pricing models offered by the telephony provider.
Considerations: Is the pricing flexible, and does it align with the broker’s budget?
