The following vendor(s) were chosen
as their top choice(s) in CRM (Customer Relationship Management)
Client Data Management and Accessibility (5 points)
Description: The ability to store, organize, and easily access client information, such as contact details, policies, and interaction history.
Considerations: Is client data easy to manage and retrieve? Does the system provide a 360-degree view of client interactions?
Task and Workflow Automation (5 points)
Description: The CRM’s ability to automate tasks and workflows, such as follow-up reminders, renewals, and policy updates.
Considerations: How effective is the CRM at automating routine tasks to reduce manual effort?
Communication and Interaction Tracking (5 points)
Description: The system’s ability to track all communications with clients across different channels (e.g., email, phone calls, meetings).
Considerations: Does the CRM capture and organize communication history effectively? Is it easy to see past interactions with clients?
Reporting and Analytics (5 points)
Description: The quality and customization of reports on client activity, retention, and overall relationship health.
Considerations: How detailed and customizable are the CRM’s reports? Are there insights into client retention and engagement?
Integration with Other Tools (5 points)
Description: The ability of the CRM to integrate with other tools, such as email marketing, quoting systems, or data analytics platforms.
Considerations: Does the CRM integrate well with other essential business tools? How seamless is the integration process?
Pricing and Value for Money (5 points)
Description: The pricing model and the overall value offered by the BMS in relation to its features and functionality.
Considerations: Is the pricing transparent and reasonable based on the features offered? Does it provide good value for money in terms of scalability and
usability?
AI models with context on industry benchmarks and policy structures to interpret existing policy terms, endorsements, and clauses.
Integration with BMS to retrieve client profiles, exposure information, and historical policy data.
Data ingestion and continuous updates to ensure alignment with typical coverage patterns and industry guidance.
Data security and compliance features to protect client information.
Analyze client-submitted data, including exposures, business context, and other relevant information.
Extract and interpret existing policy terms (e.g., endorsements, exclusions, clauses).
Benchmark against typical coverage patterns and industry guidance to identify coverage gaps.
Prioritize identified coverage gaps and provide rationale based on considerations such as industry standards and risk.
Recommend relevant products and coverage options tailored to the client profile, and generate summaries for client discussions.
BMS Integration: Integration with BMS for secure data capture and storage.
Applied ARS Integration: Integration with Applied ARS to enable automated quote generation.
Dedicated Parsers for Renewal: Document parsing capability for 5–6 carrier renewal documents with high accuracy.
Extensibility Framework: Modular architecture to support future enhancements and additional automation.
AI Chatbot for Client Onboarding: Collect client information, answer onboarding questions, and guide users through the onboarding process.
Data Collection & Storage: Capture and store collected data directly in the broker’s BMS.
Document Processing: Enable clients to upload renewal documents and extract key data to accelerate the onboarding process.
Quotes Generation: Generate quotes based on collected information.
