YOU NEED A PLAN.
Disasters, whether natural or otherwise can hit any time and without notice. The best line of
defense is offense—prepare your employees, physical office, data, systems and clients with
procedures to implement when disaster strikes. Be prepared to serve without power, phone,
Internet and even without a physical office location.
Agency principals should work with carriers in advance to establish protocols for the claims process
and document this information for staff. Frequently review the policy will help staff understand their
role and serve efficiently as possible in the wake of disaster.
A good disaster plan allows you to focus on recovery and service, not searching for critical data or
piecing together tools to work. Make sure the final document is easy to find by everyone on staff,
from any location.
