{"id":5869,"date":"2025-01-10T18:57:56","date_gmt":"2025-01-10T18:57:56","guid":{"rendered":"https:\/\/ibactech.ca\/a-position-paper-on-the-use-of-multiple-company-websites-portals-2\/"},"modified":"2025-03-10T20:02:04","modified_gmt":"2025-03-10T20:02:04","slug":"a-position-paper-on-the-use-of-multiple-company-websites-portals-2","status":"publish","type":"post","link":"https:\/\/ibactech.ca\/fr\/a-position-paper-on-the-use-of-multiple-company-websites-portals-2\/","title":{"rendered":"Prise de position sur l\u2019utilisation des sites Web (portails) des diff\u00e9rents assureurs"},"content":{"rendered":"
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Association des courtiers d\u2019assurances du Canada<\/h1>\n

Prise de position sur l\u2019utilisation des sites Web (portails) des diff\u00e9rents assureurs<\/h3>\n

R\u00e9sum\u00e9 <\/strong>:L\u2019Association des courtiers d\u2019assurances du Canada est d\u2019avis que les courtiers d\u2019assurances ne devraient pas \u00eatre tenus d\u2019utiliser les sites Web (portails) distincts des diff\u00e9rents assureurs.<\/p>\n

Un courtier traite avec plusieurs assureurs et, lorsqu\u2019un de ces assureurs \u00e9tablit son propre site Web, il se trouve contraint d\u2019effectuer plusieurs fois les m\u00eames t\u00e2ches pour communiquer ou obtenir des renseignements.<\/p>\n

L\u2019objectif premier du courtier consiste \u00e0 servir le consommateur.
\nUn consommateur qui s\u2019attend aujourd\u2019hui \u00e0 obtenir un service rapide de la part du courtier, et qui souhaite non seulement obtenir des conseils professionnels, mais aussi \u00eatre repr\u00e9sent\u00e9 aupr\u00e8s des assureurs.
\nIl souhaite \u00e9galement avoir acc\u00e8s \u00e0 des informations qui lui permettent de comparer les prix et les produits de plusieurs assureurs. Or, le courtier ne peut r\u00e9pondre efficacement \u00e0 ces attentes s\u2019il doit consulter plusieurs sites Web distincts en utilisant un mot de passe et un flux de travail diff\u00e9rent pour chaque assureur.
\nCe flux de travail fastidieux et redondant constitue un v\u00e9ritable obstacle \u00e0 la prestation d\u2019un service de qualit\u00e9 et peut \u00eatre une source d\u2019irritation pour le client.<\/p>\n

En plus d\u2019\u00eatre manifestement inefficace, cette pratique (soit la consultation de plusieurs sites Web distincts) accro\u00eet le risque d\u2019erreurs et d\u2019omissions, ce qui peut occasionner encore une fois des probl\u00e8mes et des d\u00e9sagr\u00e9ments pour le client, voire mettre en jeu sa s\u00e9curit\u00e9.<\/p>\n

Le courtier qui doit interagir avec divers sites Web ne peut consacrer autant de temps et de ressources \u00e0 la prestation de services et est donc moins susceptible de pouvoir offrir les conseils personnalis\u00e9s qui sont appr\u00e9ci\u00e9s des clients.Les sites Web des assureurs am\u00e8nent ainsi le personnel des cabinets de courtage \u00e0 servir l\u2019assureur plut\u00f4t que le client.<\/p>\n

Ces pertes d\u2019efficience se trouvent en outre amplifi\u00e9es lorsqu\u2019un cabinet de courtage doit offrir la formation requise \u00e0 plusieurs employ\u00e9s pour qu\u2019ils puissent utiliser les diff\u00e9rents sites Web des assureurs afin d\u2019\u00e9viter les interruptions de service en cas d\u2019absence ou de d\u00e9part d\u2019un employ\u00e9 cl\u00e9.<\/p>\n

Les co\u00fbts associ\u00e9s \u00e0 ce manque d\u2019efficience pourraient contraindre certains courtiers ind\u00e9pendants \u00e0 limiter, bien malgr\u00e9 eux, le nombre d\u2019assureurs avec lesquels ils travaillent.
\nEt ce sont bien \u00e9videmment les consommateurs qui perdraient au change puisqu\u2019il n\u2019y aurait plus autant d\u2019options offertes sur le march\u00e9.<\/p>\n

En compromettant la qualit\u00e9 des services et l\u2019efficience des processus, nous ne servons pas ultimement les int\u00e9r\u00eats du client, et ces pratiques ne sauraient \u00eatre avantageuses \u00e0 long terme pour le secteur de l\u2019assurance.
\nL\u2019obligation de consulter des sites Web distincts emp\u00eache les courtiers de fournir un service efficace aux clients. Les courtiers et les assureurs doivent donc collaborer pour trouver des moyens plus efficaces de r\u00e9pondre aux attentes des consommateurs d\u2019aujourd\u2019hui.<\/p>\n

L\u2019ACAC recommande que tous les assureurs et les fournisseurs de logiciels du secteur unissent leurs efforts pour concevoir des outils fond\u00e9s sur un protocole d\u2019interface \u00e0 saisie unique pour de multiples soci\u00e9t\u00e9s (SEMCI \u2013 Single Entry Multi- Company Interface) afin de remplacer l\u2019utilisation de sites Web distincts pour les diff\u00e9rents assureurs.
\nLes flux de travail de notre secteur d\u2019activit\u00e9 devraient int\u00e9grer les op\u00e9rations sortantes et entrantes du syst\u00e8me de gestion du courtier, entrer dans le champ d\u2019application des normes du CSIO et n\u00e9cessiter absolument un minimum d\u2019intervention de la part de l\u2019utilisateur afin d\u2019assurer une efficience maximale et de permettre aux courtiers de se concentrer sur le service au client.<\/p>\n

T\u00e9l\u00e9charger la version PDF<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Association des courtiers d\u2019assurances du Canada Prise de position sur l\u2019utilisation des sites Web (portails) des diff\u00e9rents assureurs R\u00e9sum\u00e9 :L\u2019Association des courtiers d\u2019assurances du Canada est d\u2019avis que les courtiers d\u2019assurances ne devraient pas \u00eatre tenus d\u2019utiliser les sites Web (portails) distincts des diff\u00e9rents assureurs. Un courtier traite avec plusieurs assureurs et, lorsqu\u2019un de ces […]<\/p>\n","protected":false},"author":2,"featured_media":5512,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[40,36],"tags":[],"class_list":["post-5869","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digitization-fr","category-numerisation","bg-purple"],"acf":[],"yoast_head":"\nPrise de position sur l\u2019utilisation des sites Web (portails) des diff\u00e9rents assureurs - IBAC - Tech<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ibactech.ca\/fr\/a-position-paper-on-the-use-of-multiple-company-websites-portals-2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Prise de position sur l\u2019utilisation des sites Web (portails) des diff\u00e9rents assureurs - IBAC - Tech\" \/>\n<meta property=\"og:description\" content=\"Association des courtiers d\u2019assurances du Canada Prise de position sur l\u2019utilisation des sites Web (portails) des diff\u00e9rents assureurs R\u00e9sum\u00e9 :L\u2019Association des courtiers d\u2019assurances du Canada est d\u2019avis que les courtiers d\u2019assurances ne devraient pas \u00eatre tenus d\u2019utiliser les sites Web (portails) distincts des diff\u00e9rents assureurs. 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