{"id":4463,"date":"2025-01-05T17:52:18","date_gmt":"2025-01-05T17:52:18","guid":{"rendered":"https:\/\/ibactech.ca\/stackathon-segments\/telephony\/"},"modified":"2025-03-24T12:30:57","modified_gmt":"2025-03-24T12:30:57","slug":"telephony","status":"publish","type":"page","link":"https:\/\/ibactech.ca\/fr\/stackathon-segments\/telephony\/","title":{"rendered":"T\u00e9l\u00e9phonie"},"content":{"rendered":"\t\t
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Les fournisseurs suivants ont \u00e9t\u00e9 choisis<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Les fournisseurs suivants ont \u00e9t\u00e9 choisis<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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comme leur(s) premier(s) choix(s) dans T\u00e9l\u00e9phonie<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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JAS Communications<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Unit\u00e9<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Anneau Central<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Crit\u00e8res de notation des syst\u00e8mes de t\u00e9l\u00e9phonie<\/strong><\/h1>

Qualit\u00e9 et fiabilit\u00e9 des appels (5 points)<\/strong>
Description:<\/strong> Clart\u00e9 et fiabilit\u00e9 des appels permettant d\u2019assurer une communication clair.
\u00c9l\u00e9ments \u00e0 consid\u00e9rer:<\/strong> Les appels sont-ils toujours clairs avec un nombre minimal d\u2019interruptions de service?<\/p>

Int\u00e9gration aux syst\u00e8mes de gestion des polices et de la relation client (5 points)<\/strong>
Description:<\/strong> Capacit\u00e9 d\u2019int\u00e9gration au syst\u00e8me de gestion de la relation client, de gestion. des polices et des autres outils de l\u2019entreprise
<\/strong>Considerations:<\/strong> Can the system integrate with CRM and other essential platforms?<\/p>

Scalability and Flexibility (5 points)<\/strong>
Description:<\/strong> Ability to scale with business growth and adapt to changing user needs.
\u00c9l\u00e9ments \u00e0 consid\u00e9rer:<\/strong> Le syst\u00e8me peut-il accommoder la croissance des activit\u00e9s et un nombre plus important d\u2019utilisateurs et de fonctionnalit\u00e9s?<\/p>

Fonctionnalit\u00e9s et personnalisation (5 points)<\/strong>
Description:<\/strong> Disponibilit\u00e9 de certaines fonctionnalit\u00e9s (acheminement des appels, r\u00e9ponse vocale interactive, production de rapports, etc.) et la capacit\u00e9 de les personnaliser.
\u00c9l\u00e9ments \u00e0 consid\u00e9rer<\/strong> Le syst\u00e8me offre-t-il des fonctionnalit\u00e9s avanc\u00e9es? Ces fonctionnalit\u00e9s peuvent-elles \u00eatre personnalis\u00e9es?<\/p>

Co\u00fbts et mod\u00e8les de tarification (5 points)<\/strong>
Description:<\/strong> Affordabilit\u00e9 et souplesse des mod\u00e8les de tarification offerts par le fournisseur de syst\u00e8me t\u00e9l\u00e9phonique.
\u00c9l\u00e9ments \u00e0 consid\u00e9rer:<\/strong> La tarification est-elle souple et en coh\u00e9rence avec le budget du cabinet de courtage?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Les fournisseurs suivants ont \u00e9t\u00e9 choisis Les fournisseurs suivants ont \u00e9t\u00e9 choisis comme leur(s) premier(s) choix(s) dans T\u00e9l\u00e9phonie JAS Communications Plus \u00bb Unit\u00e9 Plus \u00bb Anneau Central Plus \u00bb Crit\u00e8res de notation des syst\u00e8mes de t\u00e9l\u00e9phonie Qualit\u00e9 et fiabilit\u00e9 des appels (5 points)Description: Clart\u00e9 et fiabilit\u00e9 des appels permettant d\u2019assurer une communication clair.\u00c9l\u00e9ments \u00e0 consid\u00e9rer: […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":3443,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-4463","page","type-page","status-publish","hentry","bg-purple"],"acf":[],"yoast_head":"\nT\u00e9l\u00e9phonie - IBAC - Tech<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ibactech.ca\/stackathon-segments\/telephony\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T\u00e9l\u00e9phonie - 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