{"id":4388,"date":"2025-01-05T13:20:26","date_gmt":"2025-01-05T13:20:26","guid":{"rendered":"https:\/\/ibactech.ca\/stackathon-segments\/customer-self-service\/"},"modified":"2025-03-24T12:13:22","modified_gmt":"2025-03-24T12:13:22","slug":"customer-self-service","status":"publish","type":"page","link":"https:\/\/ibactech.ca\/fr\/stackathon-segments\/customer-self-service\/","title":{"rendered":"Libre-service client"},"content":{"rendered":"\t\t
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Les fournisseurs suivants ont \u00e9t\u00e9 choisis<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Les fournisseurs suivants ont \u00e9t\u00e9 choisis<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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comme leur(s) premier(s) choix en mati\u00e8re de libre-service client<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Trufla truWeb\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Koios Intelligence<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Chemin<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Capacit\u00e9s de libre-service client<\/h1>

Crit\u00e8res de notation<\/strong>
Facilit\u00e9 d\u2019acc\u00e8s et de navigation(5 points)<\/strong>
Description:<\/strong> Dans quelle mesure les clients peuvent-ils facilement acc\u00e9der au portail en libre-service et y naviguer (p. ex., poste de travail ou appareil mobile).
Considerations:<\/strong> Le portail est-il convivial, et son utilisation intuitive, d\u2019un dispositif \u00e0 l\u2019autre?
Les clients peuvent-ils facilement trouver ce dont ils ont besoin (renseignements sur la police, documents, etc.)? <\/p>

Fonctionnalit\u00e9s de gestion des polices(5 points)<\/strong>
Description:<\/strong> La capacit\u00e9 des clients \u00e0 g\u00e9rer leurs propres polices, y compris la consultation, le renouvellement et les changements de couverture requis..
\u00c9l\u00e9ments \u00e0 consid\u00e9rer :<\/strong> Les clients peuvent-ils facilement consulter les renseignements de leurs polices, demander des changements ou signifier leur intention de renouveler une police sans l\u2019intervention du courtier?<\/p>

Demandes de r\u00e8glement et suivi (5 points)<\/strong>
Description:<\/strong> La capacit\u00e9 de soumettre une demande de r\u00e8glement et de suivre l\u2019\u00e9tat de son traitement directement sur la plateforme en libre-service.
\u00c9l\u00e9ments \u00e0 consid\u00e9rer:<\/strong> \u00c0 quel point les clients ont-ils de la facilit\u00e9 \u00e0 effectuer une demande de r\u00e8glement?
Les clients peuvent-ils effectuer un suivi en temps r\u00e9el de leur demande et des mises \u00e0 jour relatives \u00e0 son traitement sont-elles disponibles? <\/p>

Gestion de la facturation et des paiements (5 points)<\/strong>
Description:<\/strong> La capacit\u00e9 des clients \u00e0 consulter leurs factures, \u00e0 effectuer des paiements et \u00e0 g\u00e9rer les options de paiement sur la plateforme.
\u00c9l\u00e9ments \u00e0 consid\u00e9rer :<\/strong> Can customers easily access their billing information and manage payments online? Are payment options diverse and flexible. <\/p>

Distribution des produits et achats (5 points)<\/strong>
Description:<\/strong> La capacit\u00e9 des clients \u00e0 acheter directement leurs produits d\u2019assurance par l\u2019interm\u00e9diaire du portail en libre-service sans l\u2019intervention d\u2019un courtier.
\u00c9l\u00e9ments \u00e0 consid\u00e9rer:<\/strong> Le client peut-il faire des recherches, comparer les produits d\u2019assurance et faire des achats de fa\u00e7on ind\u00e9pendante?
Le syst\u00e8me soutient-il l\u2019offre de produits plus cher? <\/p>


Disponibilit\u00e9 des applications IOS et Android (5 points)<\/strong>
Description:<\/strong> Le fait que la plateforme propose des applications pleinement fonctionnelles pour les syst\u00e8mes IOS et Android.
\u00c9l\u00e9ments \u00e0 consid\u00e9rer:<\/strong> Le syst\u00e8me offre-t-il une application d\u00e9velopp\u00e9e sp\u00e9cifiquement pour les syst\u00e8mes IOS et Android avec toutes les fonctions en libre-service?
Le syst\u00e8me est-il convivial et mis \u00e0 jour r\u00e9guli\u00e8rement? <\/p>


S\u00e9curit\u00e9 et protection des donn\u00e9es (5 points)<\/strong>
Description:<\/strong> Le niveau de s\u00e9curit\u00e9 fourni pour s\u2019assurer que les donn\u00e9es des clients sont prot\u00e9g\u00e9es durant les interactions en libre-service.
\u00c9l\u00e9ments \u00e0 consid\u00e9rer:<\/strong> La plateforme offre-t-elle un processus s\u00e9curis\u00e9 en mati\u00e8re d\u2019ouverture de session, de chiffrement et de conformit\u00e9 \u00e0 la r\u00e9glementation, comme le RGPD et la LPRPDE?<\/p>


Tarification et optimisation des ressources (5 points)<\/strong>
Description:<\/strong> La rentabilit\u00e9 du syst\u00e8me, compte tenu de ses fonctionnalit\u00e9s, de sa performance et de la valeur apport\u00e9e.
\u00c9l\u00e9ments \u00e0 consid\u00e9rer:<\/strong> La facturation est-elle concurrentielle, souple et justifi\u00e9e si l\u2019on tient compte des fonctions et de la performance du syst\u00e8me et du rendement sur l\u2019investissement?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Les fournisseurs suivants ont \u00e9t\u00e9 choisis Les fournisseurs suivants ont \u00e9t\u00e9 choisis comme leur(s) premier(s) choix en mati\u00e8re de libre-service client Trufla truWeb Plus \u00bb Koios Intelligence Plus \u00bb Chemin Plus \u00bb Capacit\u00e9s de libre-service client Crit\u00e8res de notationFacilit\u00e9 d\u2019acc\u00e8s et de navigation(5 points)Description: Dans quelle mesure les clients peuvent-ils facilement acc\u00e9der au portail en […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":3443,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-4388","page","type-page","status-publish","hentry","bg-purple"],"acf":[],"yoast_head":"\nLibre-service client - IBAC - Tech<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ibactech.ca\/stackathon-segments\/customer-self-service\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Libre-service client - 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